Privacy Policy

This policy explains how the Grace Optix app and portal handle your information. Your internet provider owns your account relationship; we operate the platform on their behalf.

What we access

• Account data — name, contact number, package, balance, invoices, payments and tickets, as already held in your provider's billing system.
• Payment proof you upload when reporting an online payment (screenshot, amount, reference).
• Push notification token for your device — removed on sign-out.
• Camera — only while you tap "Scan QR code"; nothing is stored or sent.

How it's used

Solely to show your account, send your payment reports to your provider for verification, and deliver notifications you've allowed. No ads, no selling data, no third-party marketing.

Who we share it with

Your provider, and infrastructure we rely on to run the service (hosting, Firebase for push delivery) — or where required by law.

Retention & deletion

Records are kept while your account is active and as required for billing. To correct or delete your data, contact your provider — they control your record.

Security

All traffic is encrypted (HTTPS/TLS); access requires an authenticated sign-in.

Changes

We'll update this page's date when the policy materially changes.

Contact

For privacy questions, use the Support section in the app or portal.